Removal Company Kennington Privacy Policy

This Privacy Policy explains how Removal Company Kennington collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Kennington area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.

This Privacy Policy applies to all Removal Company Kennington customers and anyone who makes an enquiry or otherwise interacts with the company in the Kennington area, whether by phone, online enquiry, or in person.

Data Controller

Removal Company Kennington is the data controller in relation to the personal data it collects and processes about you. As data controller, Removal Company Kennington determines the purposes and means of processing your personal data in line with applicable data protection legislation.

Personal Data We Collect

Removal Company Kennington may collect and process the following categories of personal data about you:

Identification and contact information, such as your name, address, postcode, contact address for the move, and your preferred contact details including mobile number or landline number you provide to us, and any contact name for keyholders or representatives you nominate.

Service and booking information, such as details about the property you are moving from and to, access details, inventory or description of items to be moved, preferred moving dates, and any specific instructions you provide for the removal service.

Communication information, such as the content of enquiries you submit, any feedback or complaints you provide, and records of our communications with you by phone, text message, or other communication channels.

Payment and transaction information, such as payment method, billing address, payment status, and details of the services you have purchased. Card details are processed in accordance with applicable payment security standards, and Removal Company Kennington does not retain full card numbers or security codes once a payment is processed, where a third party payment processor is used.

Technical and usage information where relevant, such as basic technical information that may be collected when you visit our online pages, including IP address, device information, and information about how you interact with online forms or tools, where such data is collected.

Any other information you choose to provide, such as information about special handling needs, access needs at your property, or information related to insurance claims, if applicable.

How We Collect Your Data

Removal Company Kennington collects personal data directly from you when you contact us to request a quote, make a booking, confirm or change a booking, or otherwise communicate with us.

We may also receive personal data from third parties, for example where another person books a removal service on your behalf, where an estate agent, landlord, or business partner provides contact details to arrange a service, or where a payment service provider confirms that a payment has been completed.

Lawful Basis for Processing

Removal Company Kennington processes your personal data under one or more of the following lawful bases:

Contract: When we process your data in order to provide removal services, prepare and send you a quote, manage your booking, take payment, provide customer service, or otherwise fulfil a contract or take steps at your request before entering into a contract.

Legal obligation: When we process your data to comply with legal and regulatory requirements, such as record keeping for tax or accounting purposes, and responding to lawful requests from public authorities.

Legitimate interests: When we process your data to manage our business operations, prevent fraud, ensure the security of our services, handle complaints, or improve our services. We only rely on legitimate interests where these interests are not overridden by your rights and freedoms.

Consent: In situations where we rely on your consent, for example if you sign up to receive certain types of marketing communications, you are free to withdraw your consent at any time.

How We Use Your Personal Data

Removal Company Kennington uses your personal data for the following purposes:

To provide quotes, arrange surveys if needed, and confirm the details of your move.

To deliver removal and related services, including packing, storage, or other services you agree to.

To manage your account and bookings, including sending confirmations, updates, and important information relating to your service.

To process payments, issue invoices and receipts, and manage refunds or disputes.

To respond to enquiries, feedback, or complaints, and to provide customer support.

To comply with legal and regulatory obligations and to maintain proper business records.

To protect our business, staff, and customers, including for fraud prevention and security purposes.

To improve our services and operations, including analysing aggregate data to understand demand, service performance, and customer experience, where possible using anonymised or pseudonymised data.

Data Sharing and Processors

Removal Company Kennington may share your personal data with carefully selected third parties who act as data processors on our behalf. These include:

Payment service providers that process payments securely on our behalf.

IT, hosting, and system support providers that enable us to operate booking, scheduling, and communication systems.

Subcontractors or partner companies involved in delivering the removal service, where necessary, and only to the extent required to perform the service.

Professional advisers, such as accountants or legal advisers, where this is necessary for our legitimate business interests and legal obligations.

Where required by law, we may also share your personal data with public authorities or law enforcement agencies.

All processors engaged by Removal Company Kennington are required to act only on our instructions, use appropriate security measures, and comply with applicable data protection laws.

International Transfers

Removal Company Kennington aims to store and process personal data within the United Kingdom or the European Economic Area wherever possible. If personal data is transferred to a country outside this area via a third party service provider, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other recognised mechanisms, to protect your data in line with applicable requirements.

Data Retention

Removal Company Kennington retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

In general, contact and booking information related to removal services will be retained for the duration of the contract and for a reasonable period thereafter, typically up to six years, to enable us to respond to any queries, disputes, or legal obligations.

Where personal data is no longer required for the purposes for which it was collected and there is no legal requirement to retain it, we will securely delete or anonymise the data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Removal Company Kennington. Subject to certain conditions and exceptions, these include:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: You have the right to ask us to delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to obtain your personal data in a structured, commonly used, machine readable format and to request that it is transmitted to another organisation where technically feasible.

Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and, where applicable, to direct marketing.

Right to withdraw consent: Where we rely on your consent for processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.

Security of Your Personal Data

Removal Company Kennington takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to personnel and service providers who need such access for legitimate business purposes and who are subject to confidentiality obligations.

Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Removal Company Kennington in the Kennington area and to all personal data processed by us in the course of providing removal and related services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective from the date of publication of the updated policy. You are encouraged to review this Privacy Policy periodically to stay informed about how we process your personal data.