Kennington Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which our removal company provides removal, packing, storage, and related services in Kennington and the surrounding areas. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you, unless we agree otherwise in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company, we, us, our means the removal company providing services under these Terms and Conditions.

1.2 Customer, you, your means the individual, business or organisation that books and pays for the services.

1.3 Services means any removal, packing, unpacking, loading, unloading, storage, or related services that we agree to provide.

1.4 Goods means the items and belongings that you ask us to handle, remove, transport, pack, store or otherwise deal with.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Quotations and Service Area

2.1 Any quotation we issue is based on the information you provide, including but not limited to property access, parking, the volume and nature of goods, and the distance between collection and delivery addresses.

2.2 Quotations are typically valid for a limited period from the date issued. If you request to book services after the validity period, we may review and amend the quotation before confirming your booking.

2.3 Our standard service area covers Kennington and nearby districts. We may, at our discretion, agree to operate outside this area, which may result in additional charges for travel time, fuel, congestion, tolls, or accommodation where applicable.

2.4 We reserve the right to amend or withdraw a quotation prior to accepting your booking, particularly if your requirements change or we become aware of information not disclosed at the time of quotation.

3. Booking Process

3.1 A booking is made when you formally accept our quotation and we confirm your booking in writing. No contract will exist until we send such confirmation.

3.2 At the time of making your booking, you must provide accurate and complete information, including:

a) Full addresses for collection and delivery

b) Details of property access, such as floors, lifts, narrow staircases, or restricted entrances

c) Parking arrangements, including any permits, restrictions or time limits

d) An honest and reasonable estimate of the volume and nature of goods

e) Any special handling requirements, fragile items, or high-value goods.

3.3 If we discover that the actual work required differs significantly from what was described at the time of the quotation, we may:

a) Adjust our charges to reflect the additional work, or

b) Decline to carry out elements of the service that were not agreed, or

c) In extreme cases, terminate the service if it cannot safely or reasonably be completed.

3.4 It is your responsibility to obtain any necessary consents for access, loading and unloading at both collection and delivery points, including any permissions needed from neighbours, building management or local authorities.

4. Payments and Charges

4.1 Unless otherwise agreed in writing, we may require a deposit to secure your booking, with the balance payable on or before the service date.

4.2 Payment methods and timing will be set out in your quotation or booking confirmation. Payment is due in full according to those terms.

4.3 If payment is not made when due, we may:

a) Refuse to commence or continue the services

b) Charge reasonable interest on any overdue amounts

c) Retain possession of any goods in our custody until payment is received in full.

4.4 Additional charges may apply for:

a) Work undertaken outside normal working hours at your request

b) Delays caused by factors outside our control, such as waiting for keys or access

c) Extra services, including packing, dismantling, reassembly, or storage

d) Additional mileage or trips where the volume of goods exceeds the original estimate

e) Parking fees, fines, permits, tolls, congestion or emission zone charges incurred while providing the services.

4.5 All charges are quoted exclusive of any applicable taxes unless stated otherwise. Where tax is payable, it will be added to your invoice at the prevailing rate.

5. Cancellations, Postponements and Changes

5.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible. Cancellation or postponement charges may apply as set out in this clause.

5.2 If you cancel more than a specified number of working days before the service date, we may retain part or all of your deposit to cover administration and any costs incurred. Details will be provided in your quotation or booking confirmation.

5.3 If you cancel within a short period before the service date, we may charge a higher percentage of the total fee, up to 100 percent, reflecting the fact that we may not be able to reallocate the booked time.

5.4 If you request a change in date, time, addresses or scope of work, we will try to accommodate your request but cannot guarantee that an alternative slot will be available. Additional charges may apply, particularly where the change results in increased time or distance.

5.5 We reserve the right to cancel or postpone the services if:

a) You fail to pay any amount when due

b) Weather or road conditions make it unsafe or unlawful to proceed

c) Access to the property is unsafe or significantly different to that described

d) Our staff are threatened, abused or placed at risk.

5.6 Where we cancel for reasons within our reasonable control, we will refund any sums already paid for services not supplied. We will not be liable for any indirect or consequential losses arising from such cancellation.

6. Your Responsibilities

6.1 You are responsible for:

a) Ensuring that all goods are properly packed, unless you have booked our packing service

b) Securing or removing all personal documents, money, jewellery and other valuables

c) Ensuring that all appliances are safely disconnected, defrosted and drained

d) Arranging suitable parking for our vehicles at both collection and delivery points

e) Being present or arranging an authorised representative to be present during loading and unloading.

6.2 You must not ask us to transport any goods that are prohibited, dangerous or illegal, including but not limited to flammable substances, explosives, compressed gases, firearms, or hazardous chemicals.

6.3 You must ensure that the goods do not contain any items that could cause damage, infestation or contamination, such as perishable food, live animals, pests, or infested materials.

7. Our Responsibilities

7.1 We will provide the services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment for the agreed work.

7.2 We will take reasonable steps to protect your goods and property while the services are being carried out, including using blankets, straps and other suitable protective materials where appropriate.

7.3 We will make reasonable efforts to carry out the services on the agreed date and within a reasonable time. However, all times are estimates and may be affected by traffic, access, weather or other circumstances beyond our control.

8. Limitations of Liability

8.1 Our liability for loss of or damage to goods is limited to a reasonable value per item or per consignment, as set out in your quotation or booking confirmation, unless you have declared a higher value in advance and we have agreed to different terms in writing.

8.2 We will not be liable for:

a) Loss or damage arising from your failure to properly pack goods, unless we have provided a packing service

b) Loss of or damage to fragile items such as glass, china, artwork or electronics, unless they have been professionally packed by us

c) Damage to items that are already defective, unstable or unfit for transport

d) Indirect or consequential loss, including loss of profit, loss of opportunity or emotional distress.

8.3 We will not be liable for any loss, damage or delay arising from circumstances beyond our reasonable control, including but not limited to adverse weather, road closures, accidents, acts of third parties, or acts of public authorities.

8.4 If we cause damage to premises or property other than the goods being moved, our liability will be limited to the reasonable cost of repair or restoration, up to a maximum amount per incident as specified in your quotation or booking confirmation.

8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

9. Claims and Complaints

9.1 You must notify us in writing of any visible loss or damage to goods or property as soon as reasonably possible and in any event within a short period after completion of the services.

9.2 For loss or damage not immediately apparent, you must notify us in writing within a specified period after completion of the services. Details of applicable time limits will be provided in your quotation or booking confirmation.

9.3 When making a claim, you must provide reasonable evidence of the loss or damage and the value of the affected item or repair. We may request photographs, receipts, or any other relevant documentation.

9.4 We aim to handle all complaints fairly and promptly. We may request an opportunity to inspect any damage before settling a claim.

10. Waste and Environmental Regulations

10.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will only remove items that fall within our permitted activities.

10.2 You must not present for collection any items that are classified as controlled, hazardous or special waste without our prior written agreement. This includes, but is not limited to, chemicals, solvents, asbestos, medical waste, and certain electrical or electronic equipment.

10.3 Where we agree to remove items for disposal or recycling, such items become our property once loaded onto our vehicle, unless otherwise agreed in writing.

10.4 We will dispose of waste items only at authorised facilities and in compliance with relevant legislation. Additional charges may apply for the disposal or recycling of certain items, such as large appliances, mattresses or specialist materials.

10.5 You are responsible for ensuring that any waste or items you ask us to remove have been lawfully obtained and are not subject to any restrictions or third-party rights.

11. Insurance

11.1 We maintain appropriate insurance cover for our business activities, including public liability and, where applicable, goods in transit cover, subject to policy terms and exclusions.

11.2 Our insurance does not replace your own contents or business insurance. You are encouraged to check your existing policies and, if necessary, arrange additional cover to protect high-value or particularly fragile goods during removal.

12. Storage Services

12.1 Where we provide storage, whether directly or through a partner facility, the terms relating to storage duration, access, charges and notice periods will be set out in your storage agreement.

12.2 Storage charges are usually payable in advance. If you fail to pay storage charges when due, we may exercise a right of lien over stored goods and, after giving reasonable notice, may sell or dispose of goods to recover unpaid sums.

13. Data Protection and Privacy

13.1 We collect and process personal data in order to provide our services, manage bookings, and meet legal obligations.

13.2 We will handle your personal data in accordance with applicable data protection laws. We will not sell your personal details to third parties and will only share them where necessary to perform the contract or comply with legal requirements.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

15.3 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us and supersede any prior understandings or arrangements, whether written or oral.

15.4 We may update these Terms and Conditions from time to time. The version applicable to your contract will be the version in force at the time your booking is confirmed.