Removal Company Kennington Terms and Conditions
These Terms and Conditions govern the provision of removal services by Removal Company Kennington (referred to in this document as “we”, “us” or “our”) to the customer (referred to as “you” or “the client”). By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to set out clear expectations for both parties regarding the moving services we provide, the responsibilities of the customer, and the limits of our liability. If any part of these terms is unclear, it is your responsibility to review them before confirming a booking.
These terms apply to domestic and commercial removals, furniture transport, loading and unloading, and related handling services where agreed in advance. They also apply to any additional services that may be arranged alongside the main move, including packing support, dismantling, reassembly, and storage transfer, unless separate written conditions are provided. We may update these terms from time to time, and the version in force at the time of booking will apply to your contract with our removal company.
Nothing in these terms affects your statutory rights as a consumer under UK law. However, please note that removal work is operational in nature and depends on access, weather, parking, timing, and the condition of items to be moved. We therefore require accurate information from you at the booking stage so that our team can deliver the service safely and efficiently. Misrepresentation or incomplete information may result in extra charges, delays, or cancellation of the job.
Booking Process
A booking becomes valid only when we have confirmed the service details and accepted your request. An enquiry, estimate, or informal discussion does not constitute a binding agreement. To arrange a move with our Kennington removals service, you must provide full and accurate details of the items, collection and delivery addresses, access conditions, preferred dates, and any special handling requirements. We may request photographs, inventories, floor information, or other relevant details before issuing a quotation.
Once we have reviewed your requirements, we may provide either an estimate or a fixed quotation. An estimate is based on the information available at the time and may change if the scope of work differs from what was originally described. A fixed quote is valid only for the stated period and only where the move matches the information provided. If the actual job differs materially, we reserve the right to revise the price, amend the service, or decline to proceed until agreement is reached.
A booking is confirmed when you accept the quotation and, where requested, pay any deposit or prepayment due. We will then schedule the work for the agreed date and time window, subject to availability. You are responsible for ensuring that the chosen date is suitable, that access is available, and that the property is ready for loading or unloading at the scheduled time. Delays caused by your late readiness may result in waiting charges or a revised arrival schedule.
Payments and Charges
All prices are stated in pounds sterling and may be subject to VAT where applicable. The total price will depend on the agreed service, the duration of the job, the size and weight of the load, travel considerations, and any additional work requested on the day. Our removal company in Kennington may charge extra for services not included in the original quote, such as carrying items over long distances, restricted access, additional floors without lifts, waiting time, parking penalties, assembly work, or the handling of unusually heavy or fragile items.
Unless otherwise agreed in writing, payment is due in full upon completion of the service. We may require a deposit at the time of booking, particularly for larger moves, weekend work, or services involving third-party arrangements. Deposits may be non-refundable where work has been scheduled specifically for you and resources have been reserved. Any outstanding balance must be paid using one of our accepted payment methods. We may withhold release of goods, where lawful, until all sums due have been settled.
Failure to pay on time may result in recovery action, late payment charges, and the suspension of future services. If a card payment is declined or a bank transfer is delayed, you remain responsible for ensuring cleared funds are received. Any costs reasonably incurred by us in collecting unpaid amounts, including administrative or legal expenses, may be added to the balance owed to the extent permitted by law.
Cancellations, Rescheduling, and Delays
You may request cancellation or rescheduling of a booking by giving us notice as early as possible. Because removal services involve the allocation of labour, vehicles, and time slots, charges may apply depending on when notice is given. Cancellations made well in advance may incur no charge or only an administrative fee, while shorter-notice cancellations may result in retention of the deposit or a cancellation fee. The exact fee, if any, will depend on the stage of preparation and any unrecoverable costs already incurred.
If you wish to reschedule, we will try to accommodate a new date subject to availability. However, a new booking is not guaranteed and may be subject to revised pricing, particularly where market conditions, staffing, or travel requirements have changed. We are not responsible for any losses arising from a delay caused by factors beyond our control, including severe weather, traffic disruption, road closures, mechanical issues, accidents, or the late arrival of third parties such as landlords, surveyors, or building management.
We may cancel or postpone the service if we reasonably believe that the move cannot be carried out safely, lawfully, or within the agreed terms. Examples include incorrect address information, inaccessible premises, unsafe loading conditions, absence of the client where required, or non-disclosure of dangerous goods. In such cases, any deposit may be used to cover our reasonable costs, and we will inform you of any further amount due. Where we cancel for reasons within our control, our liability will be limited to refunding sums already paid for the affected service.
Customer Responsibilities
You must ensure that all goods to be moved are properly prepared for transport. This includes securing loose items, emptying drawers where necessary, protecting breakables, and identifying items that require special care. Unless we have agreed a packing service in advance, you remain responsible for the packaging and labelling of your possessions. We accept no responsibility for damage caused by inadequate packing, pre-existing weakness, or unsuitable containers supplied by you.
It is your duty to disclose any items that are fragile, valuable, antique, oversized, hazardous, or requiring specialist handling. This includes pianos, safes, glass furniture, artwork, confidential records, and electrical appliances with specific disconnection requirements. Our removals team may refuse to move items that are unsafe, unlawfully held, or not declared before the job begins. You must also ensure that parking arrangements, access permissions, lift reservations, and building rules are arranged in advance where needed.
You are responsible for removing or securing pets, personal cash, documents, jewellery, and other high-value or sensitive items unless we have expressly agreed in writing to transport them. We recommend that you retain these possessions with you at all times. Any omission to do so is at your own risk. Where a move includes dismantling or reassembly, you must confirm that the furniture is suitable for such work and that assembly instructions, fixings, or relevant parts are available.
Liability and Insurance
We will exercise reasonable care and skill in providing our services. However, our liability is limited in accordance with these terms and the law. We are not liable for loss or damage arising from information you failed to provide, from the inherent condition of the goods, or from events outside our reasonable control. Where we are responsible for proven damage caused by negligence, our liability will normally be limited to the repair or replacement cost of the affected item, subject to any applicable insurance arrangements and the limits of cover in place.
We are not liable for indirect, consequential, or economic losses, including loss of profits, missed deadlines, business interruption, emotional distress, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Any claim for damage must be raised promptly and, where possible, before our team leaves the site, supported by photographs and reasonable detail.
Where a claim is accepted, we may choose to repair, replace, or compensate, depending on the circumstances. You must take reasonable steps to mitigate any loss or damage after an incident. We do not accept liability for deterioration caused by normal wear and tear, minor cosmetic marks, or pre-existing defects. The customer remains responsible for verifying that items are insured to the level they require, especially when transporting valuable or irreplaceable possessions with a Kennington removals company.
Waste Regulations and Unwanted Items
If the service includes the removal of unwanted items, waste, or debris, both parties must comply with applicable UK waste regulations. We will only remove, transport, or dispose of waste where it is lawful to do so and where the nature of the material has been fully disclosed. You must not place hazardous, prohibited, or controlled waste in our vehicles unless we have expressly agreed to handle it and are authorised to do so. This includes asbestos, chemicals, paint, clinical waste, gas cylinders, batteries, fuels, and any material requiring specialist disposal.
Where waste is collected, we may act as a registered waste carrier or use an approved disposal route, depending on the nature of the material and the service agreed. You remain responsible for ensuring that any items presented for disposal are described accurately. If waste is misdescribed or prohibited substances are discovered, we may refuse collection, charge additional fees, or notify the relevant authorities where required by law. We may also need to obtain photographs or records of the waste handling process for compliance purposes.
For moves involving clearance of items from a property, ownership of abandoned or unwanted goods must be clear before we proceed. If an item is not explicitly designated as waste or disposal material, we will treat it as a transport item and move it only as instructed. You acknowledge that certain goods may not be disposed of in general household waste streams, and that improper disposal can result in penalties. We are entitled to rely on the information you provide and are not liable for consequences arising from incomplete or inaccurate descriptions of waste.
Access, Safety, and Operational Conditions
We may refuse to enter premises or move items if we believe doing so would create a risk to our staff, your property, or the public. This includes unsafe floors, unstable stairs, inadequate lighting, blocked access, aggression, intoxication, or the presence of dangerous substances. Our team may stop work until the hazard is resolved, and any resulting delay may be chargeable if caused by conditions within your control. You must ensure a safe working environment and make us aware of any known risks before the move begins.
If the service requires permits, parking suspensions, loading bay reservations, or other permissions, it is your responsibility to arrange them unless we have agreed otherwise in writing. Any fines, penalties, clamping charges, or enforcement costs arising from failure to secure proper access arrangements will be payable by you. We may rely on your representations regarding access and parking, and we are not responsible for delays caused by enforcement action or incorrect instructions provided by you or third parties acting on your behalf.
We reserve the right to make reasonable operational decisions on the day, including the sequence of loading, the positioning of items in the vehicle, and the method used to handle goods. These decisions are made for safety and efficiency. If you request a change to the agreed scope of work while the job is underway, we may accept or decline that change at our discretion and may apply an additional charge where necessary.
Force Majeure
We shall not be in breach of these terms, nor liable for any delay or failure to perform, where such delay or failure arises from events beyond our reasonable control. These may include extreme weather, fire, flood, epidemic, accident, strike action, civil disturbance, terrorism, government restrictions, supply interruptions, vehicle breakdown, or the failure of utility or transport infrastructure. In such circumstances, we will seek to resume the service as soon as reasonably practicable or arrange an alternative date where possible.
If a force majeure event prevents completion of the work, any payment already made may be retained to cover work completed, time spent, and unavoidable costs, with any balance refunded where appropriate. We will communicate with you as soon as reasonably possible, but we are not liable for knock-on losses or inconvenience resulting from such events. This clause applies whether the disruption occurs before arrival, during loading, in transit, or at the point of delivery.
Nothing in this clause limits your obligation to make payment for services already provided or agreed charges already incurred. We will act reasonably and in good faith to reduce disruption, but the timing and feasibility of any rescheduled move will depend on operational capacity and the circumstances at the relevant time.
General Provisions and Governing Law
These terms constitute the entire agreement between you and us in relation to the services booked, unless modified in writing by an authorised representative. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. You may not assign your rights or obligations under these terms without our prior written consent.
Any notice required under these terms should be given in a clear written form and will be deemed received when sent to the last known communication channel used for the booking, subject to reasonable transmission assumptions. These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these service terms. If you are arranging a move through our removal company, you are also confirming that all information supplied is accurate to the best of your knowledge and that you accept responsibility for any costs arising from incorrect or incomplete details. These conditions are designed to promote a safe, lawful, and transparent moving service for all parties involved.